1. Who we are
Shakvaro(“we”, “us”, “our”) is an engineering studio based in Chattogram, Bangladesh. You can reach us at support@shakvaro.com. This policy explains what we collect when you visit https://shakvaro.com or engage us for a project.
2. What we collect
- Contact details you submit through our forms (name, email, phone, message).
- Project information you share with us during scoping, delivery, and support.
- Technical data automatically logged by our hosting and analytics providers (IP address, browser, referrer, pages viewed).
- Cookies strictly needed for the site to function, plus optional analytics cookies you can decline.
3. How we use it
We process personal data only for clear, specific purposes:
- Reply to your inquiry and prepare a proposal.
- Deliver and invoice for the services you've engaged us for.
- Improve site performance and content based on aggregate analytics.
- Meet legal, accounting, and tax obligations.
We do not sell personal data. We do not use it for automated decisions that legally affect you.
4. Who sees it
Your data is accessed by our own team and by a small set of vetted processors we use to run the business — email (Google Workspace), hosting (Vercel), source control (GitHub), analytics, and payment/invoicing tools. Each is bound by their own data protection commitments.
5. How long we keep it
Inquiry messages are retained for up to 24 months unless you ask us to delete them sooner. Client project data is retained for the duration of the engagement and up to 7 years afterwards to meet tax and contractual record-keeping obligations.
6. Your rights
You can request access to, correction of, or deletion of your personal data at any time. You can also withdraw consent to marketing communications by replying “unsubscribe” or emailing us. We respond within 30 days.
7. International transfers
Our hosting and tooling providers operate globally, which may mean your data is processed outside Bangladesh. We rely on the providers' standard contractual clauses and equivalent safeguards when transferring data internationally.
8. Security
We use TLS for transport, access controls for stored data, and keep dependencies patched. No system is perfectly secure, so we also keep our exposure small — we only collect what we actually need.
9. Changes to this policy
We'll update this page when our practices change and revise the date at the top. Significant changes will be flagged via email if we have your address on file.
10. Contact
Questions or requests about this policy? Email support@shakvaro.com and we'll get back within one business day.